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Organization Bio

totalcall is a call center with French capital, based in Casablanca, a subsidiary of the ILIAD group, a major player on the French market for Internet access and telecommunications. Created in May 2005, totalcall is one of the pillars of the ILIAD group’s subscriber relationship for its Free brand. On August 15, 2005 totalcall started the activity with 30 advisers, 6 supervisors and managers and 116 positions. Today totalcall reaches more than 1,200 employees, and offers a full multi-channel service before and after sales. totalcall obtained NF 345 V3 certification on April 2, 2009 and renewed its NF 345 V3 certification in December 2012. In 2013, totalcall obtained certification for its chat service.
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