Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its close to 100,000 passionate employees across more than 55 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.
Since the contract partnership between The Very Group and Webhelp began in 2015, there have been some astounding improvements in their customer service, and these have been publicly recognised. As a result of The Very Group and Webhelp’s partnership, The Very Group walked away with a CCA Gold award in 2020 for excellence in BPO collaboration. As well as this, an European Contact Centre & Customer Service Awards (ECCCSA) Gold award for best large customer service team.
Just before the awards, The Very Group also developed a customer closeness centre in 2019.
The partnership has also delivered game-changing commercial and customer outcomes.