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Organization Bio
Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its close to 100,000 passionate employees across more than 55 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.
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Accreditation
Organization Overview
- Number of Locations in Country: 250
- Major Points of Presence: Europe, the Middle East, Africa, South East Asia, North America and South America
- Operating Years: 22
- Business/Outsourcing Experience: 22
- Global Markets Serviced: Europe, Middle East, Africa, North America, South America, APAC
- Seat/Employee size: >30,000
- Average hourly rate: $15.66
Ratings
- GBS World: 10/10
- Glassdoor (Employee Satisfaction): 3.8/5
- Trustpilot: 1.6/5
Certifications, Compliance and Qualifications
ISO 27001 Certified Data Security
Business Info
- Website: https://webhelp.com/
Location
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161 Rue De Courcelles, 75017 Paris, France
Country
GBS Services
Every day our teams across more than 50 countries bring their skills to the table to create excellent, personal, end-to-end customer journeys for today’s digital world. Our consultants bring the best technology to your bespoke operations and provide advisory services to drive loyalty and success. Our unique best-shoring approach matches the talents of our people across the globe to your markets, providing a consistent best in class service through our Way of Working and a strong ROI.
We have strong sectorial expertise, making sure our teams form a true partnership with you, based on a deep understanding of your business and your customers. Our activities range from customer engagement such as service, technical assistance and sales, to specialized process outsourcing in regulated and digital realms, and dedicated industry approaches.
Whether you’re looking for a partner for your social media management, or a provider of legal services, our portfolio is designed to support you in every element of your customer interactions. As passionate game-changers, we not only deliver best in class services, but continuously dare to develop new, better approaches, driving value for your brand.
People & Talent
Enabling Technology
Webhelp has built a portfolio of solutions & services supporting BPO activities and Consulting practices
Contact Centre services:
• Omnichannel / multichannel
• Business Messaging
• CRM integration
• Infrastructure services
Automation & AI services:
• Virtual assistant
• Robotic Process Automation
• Speech Analysis
• Voice bot
• Machine Translation
Digital Technology services:
• Consulting services: Digital strategy, UX/UI design, solution architecture
• Web and mobile app development front/back end
• Customer software development
• Application maintenance
Channels
Our multi-channel services include:
Voice – our multilingual telephone support covers presale questions, product use, functionality and troubleshooting
E-mail – Specially-trained advisors who rapidly take care of end user inquiries
Live Chat – Competent advisors who efficiently handle complex questions during and after the purchasing process via chat
Auto-chat – In case customers are in a hurry, our automated chat tool answers their queries through the web.
Forum, community and Social media moderation – we either use our own tools or the clients’ applications to moderate online communities and forums. Our teams also monitor social media dialogue related to the brands and products we support.
Thought Leadership
Customer experience innovation set to undergo exponential growth in the next decade, research finds
Customer contact center operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from Frost & Sullivan. Commissioned by
Contact Centre Data: A business game-changing report
The growth in the availability of data, and in organisations’ ability to interpret and create value from it, is one of the major challenges, and opportunities, faced in...
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admin
March 6, 2024 at 1:05 pmThe Perfect Partnership
Since the contract partnership between The Very Group and Webhelp began in 2015, there have been some astounding improvements in their customer service, and these have been publicly recognised. As a result of The Very Group and Webhelp’s partnership, The Very Group walked away with a CCA Gold award in 2020 for excellence in BPO collaboration. As well as this, an European Contact Centre & Customer Service Awards (ECCCSA) Gold award for best large customer service team.
Just before the awards, The Very Group also developed a customer closeness centre in 2019.
The partnership has also delivered game-changing commercial and customer outcomes.