Saving Costs
Sourcing sales, contact center, customer service and other business functions from certified suppliers can enable you to cut overhead costs without compromising efficiency and product/service quality. Allocating sales, contact center and CX work to a third-party creates opportunities for you to tap into best practice and expertise and mitigate risk across multiple locations. You can also focus on your core business and do what you do best.
Outsourcing customer service agents to an offshore destination can save up to 75% on salary costs
Lead generation outsourcing is 43% more efficient than generating leads in-house, translating to higher yields per cost
70% of global businesses and brands outsource to reduce OPEX costs
27% of companies implementing Robotic Process Automation (RPA) with outsourcing report 10% to 20% cost savings
Outsourcing IT functions can save your business 40% or more on your information technology needs
Sourcing Finance & Accounting specialists in offshore locations can reduce salary costs by up to 60% or more
Companies outsourcing payroll management reduce their costs by 18%
Using outsourced legal professionals to offshore locations can save businesses 65% or more on salary costs
Saving costs is the main reason for procurement outsourcing for 45% of global businesses
Cost performance benefits and tapping into new talent are the main criteria for sourcing services from providers in locations across Africa
