Category: North America

American Express, U.S. Bank, Citizens Bank, and Wells Fargo showed the largest year-over-year gains in customer satisfaction (CSAT), but all top 15 banks in the United States also showed improvement in this key metric. The results were based on the Verint Experience Index a banking benchmark survey of consumer satisfaction with 15 leading banks and […]

A panel of international customer experience (CX), contact center and business process outsourcing (BPO) experts discussed the top 5 most favored American nearshore destinations, as determined by research conducted with 500 North American industry respondents. Mexico emerged as the most favorable nearshore destination for CX delivery for enterprises based in the US and Canada. Second-placed […]