Category: Merchants

Mathew Conn, Group CRO, Merchants In recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across industries and sectors – just this month, the country was named the second most favoured offshore location for contact centre delivery globally for the second year in a row, behind […]

Zain Patel, Managing Director, Merchants South Africa In the last six months or so, business leaders across industries and sectors have been focused on finding ways in which to reinvent and transform their processes to allow for success beyond 2020. While this has been the case for many organisations globally, the unprecedented events of this […]

Mathew Conn, Group CRO, Merchants The number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with brands and businesses through omnichannel strategies. However, the level of understanding around the best use of AI technologies, like chatbots, remains low. In 2019, a report by Microsoft […]

With the depressed economy in South Africa affecting business across most industries and sectors – retailers in particular – Merchants SA believes contact centres can not only boost sales but also give consumers a better retail experience. Ureshni Danilala-Morrison, Principle Business Unit Head at Merchants SA explains that even though most retail businesses have invested […]

Zain Patel, Managing Director, Merchants As South Africa moves swiftly towards embracing the 4th Industrial Revolution (4IR), it becomes more necessary for both businesses and individuals to focus on building the necessary skills to successfully work alongside future-ready technology, such as AI and machine learning. However, many of the soft skills in question are not […]