Category: Outsource Global

The global digital skills gap has hit an inflection point, where demand for IT talent is outpacing an already short supply. In 2020, 78% of global IT leaders have indicated that their organizations are suffering from a digital skills gap – a 145% increase since 2016. Almost US$11,5 trillion in cumulative GDP growth will be […]

Key facts and highlights: The current size of the global Alternative Legal Services (ALS) market is US$14 billion Claims processing, credit lifecycle management and government /regulatory findings (IP, securities) are the top three legal functions to be outsourced over the next year. Robotic Process Automation (RPA), Artificial Intelligence (AI) and billing and invoicing tools are […]

Outsourcers are in a constant arms race in providing bespoke solutions to global clients, driving innovation, collaboration, and improved quality in service delivery. However, clients are demanding even more tailored deliverables through specialized services. This has led to outsourcers to develop multi-processing services to achieve optimal customization. Cloud technology, automation and analytics has paved the […]

Nigeria is quickly emerging as an  ideal location for the delivery of business process, customer experience and contact centre outsourced services to the global and domestic markets. Noted for being Africa’s largest economy, the country has a heavy reliance on natural resources, especially the export of oil. Therefore, there is a need to diversify the […]