Category: Weekly News
Despite the conflict in Ukraine, buyers of IT outsourcing (ITO) services still see Eastern Europe as a hub for IT services, according to an iLounge article. A highly educated talent pool, time zone proximity, cultural affinity and affordability are some of the main attractions for nearshore and offshore buyers allocating work to Eastern European ITO […]
Strong indications are suggesting US consumers are starting to spend more on in-person experiences, with experiential spending hitting 91% of 2019’s pre-pandemic levels, according to research findings from The NPD Group. Spending in general merchandise retail has remained elevated at 19% above pre-pandemic levels. Accessories, beauty and apparel are receiving a boost from in-person sales. […]
The Ukraine conflict has continued to put pressure on the country’s IT Outsourcing (ITO) sector, where ITO leaders are working together to mitigate the effects on projects and client partnerships. Operations have mostly shut down in Ukraine’s key ITO service hubs, including Kyiv and Kharkiv. Although Lviv has been serving as a haven for ITOs […]
Following last week’s coverage of the Russia-Ukraine conflict within the outsourcing context, Gartner has released a guide of best practices for both global clients and operators of customer experience (CX) and business process outsourcing (BPO) services in the region. A list of business continuity recommendations is provided for situations where there are disruptions, complete stoppages […]
News that Ukrainian IT outsourcers (ITOs) have managed to continue operating amid the violent Russian invasion has been nothing but inspiring. Many of the country’s ITOs have implemented innovative measures to ensure business continuity, including relocating thousands of employees to the relatively safer western regions of Ukraine, particularly in the tech hub of Lviv. Work-from-home […]
Opening the week on a celebratory note was San Francisco-based sales engagement platform, Groove, being awarded two 2022 Stevie® Awards for Sales & Customer Service. For the second year in a row, Groove received a Silver Stevie Award for “Front-Line Customer Service Team of the Year” and a Bronze Stevie Award for “Customer Service Department […]
The South African GBS fraternity was a huddle of excitement with the announcement of the 2021/2022 South Africa National GBS Quantification & Investment Report. The report profiles, analyzes and evaluates South Africa’s GBS capabilities, intending to assist investors, buyers and global clients in obtaining strategic market intelligence, benchmark data and insights into South Africa. In […]
Augmenting its existing investment in Africa, Amazon Web Services’ cloud contact center capabilities have been broadened with the deployment of Amazon Connect in Cape Town, South Africa. Amazon Connect offers a highly scalable and cost-effective omnichannel cloud contact center solution, helping to improve customer service across numerous channels, such as voice and chat, at a […]
It was an exciting week for Malta-based human capital and outsourcing services, OZO Group, as it announced its expansion into Budapest, Hungary after it was selected to be the professional partner of an international group in the country. As its first international assignment, this partnership is fulfilling the group’s vision to expand beyond its borders. […]
The week started with an industry acquisition when it was announced from India that business process management firm, Hinduja Global Solutions (HGS), will be acquiring Brisbane firm Diversify Offshore Staffing Solutions, a provider of outsourcing and offshoring services in the Philippines. Valued at US$27,9 million, the acquisition will see HGS absorbing Diversify’s 50 clients, most […]
