Category: Weekly News

Czech digital security and privacy giant, Avast, and NortonLifeLock, a global leader in consumer cyber safety, are merging through a recommended offer by NortonLifeLock. The merger is based on strategic and financial rationale in creating a new, influential consumer cyber safety operation. Leveraging off established brands, technology and innovation of both entities are some of […]

U.S.-based BPO leader, iBex, has opened its fifth site in Jamaica in the Sunshine City area of Portmore. 1,300 new, digitally enabled jobs will be created, adding to the company’s 5,200 employee base on the Caribbean Island, contributing to US$40 million in annual salaries. iBex’ Wave X technology suite will be leveraged to rapidly train […]

In the Caribbean, Jamaican call center operator, Itel, has acquired its Guyana-based rival, Emerge BPO. As a result, Itel has gained some wealthy U.S. clients and has added 700 seats in its operations. Emerge BPO is located in Guyana’s capital, Georgetown, which has sufficient infrastructure in place to scale the Jamaican company further. It also […]

In the U.S., video call giant Zoom Video Communications Inc. has acquired Five9, a cloud-based call operator, for US$14,7 billion. The deal is seen as a diversification strategy by Zoom to sustain its incremental growth rate it has experienced since the advent of the COVID-19 pandemic. With normalisation setting in due to rapid vaccinations and […]

In the Americas, Webhelp a global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe and Latin America. Following the acquisition, which is subject to approval of the relevant regulatory authorities, Webhelp […]

In European news, it is estimated that the global centre software market will achieve a compound annual growth rate (CAGR) of 20.9% between 2020 and 2026, where the market will grow from USD$24,1 billion to USD75,5 billion during this period. The increasing adoption of contact centre technologies, social media channels, virtual and cloud-based contact centre […]