Category: Weekly News
The Information Technology Industry Development Agency (ITIDA) has announced that SoluGrowth has become the first South African outsourcing company to invest in Egypt. The company achieved a 36% growth rate in its fiscal year in March 2023, and made an announcement this week that it will be opening a new office in Cairo. This further […]
The results of the 2023/24 GBS World Competitiveness Index and rankings, drawn from extensive survey data from the Global Voice of the Buyer Survey, have been released. A total of 380 interviews were conducted with global enterprise executives – many of whom outsource and offshore customer experience (CX) and back office services. Egypt, India, Jamaica, […]
Global business process outsourcing (BPO) service provider Ascensos, has announced a partnership to integrate environmental, social, and governance (ESG) initiatives into its business strategy, reflecting a new emerging trend. The customer service outsourcing center – headquartered in Scotland – teamed up with myConsole, a tech-enabled ESG solutions company that supports businesses in achieving sustainable growth […]
Worldwide transportation and package delivery company, FedEx, based in the United States (US), will be enacting layoffs over the next few months. The layoffs will affect 843 employees at five of the company’s supply chain and shipment centers – with two of these facilities being closed permanently. The cuts in Texas, Indiana, and Pennsylvania are […]
News from Japan this week is that Coca-Cola Bottlers Japan Inc. have established a joint venture with Accenture. The Tokyo-based subsidiary of Coca-Cola Bottlers Japan Holdings will be teaming up with the multi-billion-dollar global services and consulting company from January 2024, with the goal of becoming a data-driven organization. Certain business functions will be transferred […]
The outsourcing community was abuzz with the news that Mr Ajay Banga, president of The World Bank, and his wife Ritu Banga, paid a visit to Nigeria where they were also hosted for a site visit at Outsource Global by CEO, Amal Hassan. In a LinkedIn post, Hassan noted the privilege of sharing Outsource Global’s vision […]
The multinational digital business services company, Teleperformance, is set to hire 60,000 people in India over the next two years. The expanded workforce goals aligns with the company’s continued expansion in India, and would lift the total employee number to 150,000 in the country. The CEO of Teleperformance India has identified the high quality of workers […]
Digital experience platform, Yext, based in New York, has launched a capability for businesses to deliver more individualized and engaging customer experiences in response to reviews. AI Generated Review Response will allow businesses to combine the use of artificial intelligence (AI) with their own data to generate automated individualized review responses that are brand-specific and […]
In Ethiopia, more than 10 companies have amalgamated to establish the Ethiopian Outsourcing Association. The group, aiming to position Ethiopia as a top outsourcing destination, believes that they will be able to generate more quality jobs and boost the economy. The association plans to implement marketing strategies to attract foreign investment, and they will also […]
Nearshore Americas recently published their Nearshore Value Index 2023, which depicts where IT and BPO investments are generating the best returns. The report identified Belize in Central America as the number-one BPO value destination for 2023. The country ranked higher than other favorite destinations in the region, including Jamaica and Mexico, likely due to its […]
