GBS WORLD NEWS | WEEK 3 | AUGUST 2023
Worldwide transportation and package delivery company, FedEx, based in the United States (US), will be enacting layoffs over the next few months. The layoffs will affect 843 employees at five of the company’s supply chain and shipment centers – with two of these facilities being closed permanently. The cuts in Texas, Indiana, and Pennsylvania are reportedly due to customers selecting other logistics providers for their business.
The Swedish-based fintech company offering buy-now-pay-later solutions, Klarna, is also cutting 250 employees from its customer services teams in Sweden and Germany. The affected employees have been offered alternative job opportunities at Foundever to continue their customer services roles. This serves as the third time that the company has made cuts to its payroll in the last 15 months.
Meanwhile in China, a study has been released by the Hong Kong Polytechnic University to explore the effects of the US–China trade war on US firms. By exploring the complexities of outsourcing in the regions, the study revealed that US firms with supply partners in China have experienced negative effects, including delays in supply and decreased profitability.
For the third year in a row, Humana ranked No. 1 among health insurers for customer experience (CX) by Forrester. Humana received the highest CX Index™ score among Health Insurers in Forrester’s proprietary 2023 CX Index™ survey. The ranking was based on responses from 6,824 individuals measuring 17 brands in the industry. The proprietary survey results are based on consumers’ opinions of the experiences with the brands in the survey.
Over in Canada, a partnership has been announced between Tabit and Jifiti. The B2B solution provider and the multinational embedding lending company are set to service B2B merchants in the Canadian market. The partnership’s solution, powered by Jifiti’s embedded lending platform, is expected to offer regulated B2B financing options for business customers in their shopping journeys.
Also with plans for continued growth, Indian IT firm Tech Mahindra has been appointed by Ooredoo Group to assist in its digital transformation initiatives. The telecommunications company selected Tech Mahindra to assist by utilizing its digital transformation experience and telecom industry knowledge to modernize Ooredoo’s IT operations. The partnership is expected to enhance the customer ecosystem and unlock opportunities for growth.
In global news, Allied Market Research has released a report on the global BFSI (banking, financial services, and insurance) BPO services market. The research produced by the global market research firm estimates that the industry is set to reach US$174.94 billion by 2028. This would see a CAGR of 9.7% from 2021. The report also provides an overview of changing market dynamics, the competitive landscape, key segments, and the value chain.
