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Organization Bio
Standing on the shoulders of CX leaders (SKWeston & Company, The Taylor Reach Group), ApexCX experts know your market in depth. We tailor CX solutions to your specific industry. Our recommended BPOs are vetted and proven by our clients. We help build your robust CX, create more stickiness for bringing more customers by focusing on delivering your desired outcomes. Together, we make CX a valuable, human-to-human, caring, social experience.
Everyone at ApexCX is highly experienced in customer experience. Our full scope of CX services are delivered by experts such as highly seasoned assessment analysts and consultants, design experts, CX strategists, skilled implementers, managed service providers and advisors, contact center experts, analysts and technical communicators, etc.
We are proud to have the best and brightest in the CX space.
Verticals
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Banking & Financial Services, Healthcare & Medical, Insurance, Retail & eCommerce, Technology & Software, Telecommunications
Organization Overview
- Number of Locations in Country: 1
- Major Points of Presence: Maryland
- Operating Years: 1
- Business/Outsourcing Experience: 1
- Seat/Employee size: 20 – 50
Business Info
- Website: https://apexcx.com
Categories
Location
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100 West Road, Towson, Maryland 21204, United States
Country
In industries such as retail, ecommerce, banking, insurance, healthcare, and
others, we help you stand above competition with expertise-driven consulting, hands-on implementation, and managed services for specific outcomes.
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- We know your business is unique and there is no one-size-fits-all solution. We tailor a solution meant for your needs.
- We can implement and customize AI for your specific CX needs and upskill your CX team for a higher level of customer relationship.
- You always have a single point of contact. Most of our consultants have 20+ years of hands-on experience, working across many industry-verticals of all shapes and sizes.
- We provide personalized, dedicated effort with the quality you expect from the big guys, so you get both global scope and customized services only available from a boutique company.
- Assessment and Design
- Implementation
- Metrics and Analytics
- Managed Services
- BPO and Alternatives
Hank Seeveers, CEO, Gold Mountain Communications, LLC
Our relationship with Steve began in 2017 as a BPO consultant. The recommendations he made from an operational and technological perspective were/are paramount to our growth, realignment, and success. I am proud to continue my relationship with Steve today and would highly recommend him and his team’s services.
Marketing Director, CPG Industry
Working with the team at SKWeston was seamless, from day one they were part of the team and brought the knowledge and experience that complemented our business. They efficiently and effectively delivered options and recommendations that helped to improve our business model. I would highly recommend adding them to your team to strengthen your business!
VP of Sales at a Major Nationwide Home Builder
“Our Call Center is phenomenal. We used to convert leads at 6-8% and now convert at about 34%. Yes, the amazingly hot market helps bump those numbers up but we would never have achieves that type of success without having revamping the Call Center. Hiring you was a great decision.”
VP, Fender Musical Instrument Corporation
Taylor Reach treated all staff as equals even though, clearly they had much deeper and broader domain knowledge than we possessed. They taught our staff and shared suggestions and best practices freely. This not only helped the project to succeed but also helped the staff to gain knowledge and be more effective in their roles. Taylor Reach demonstrated good political acuity in dealing with staff whose future was undetermined and provided us with solid feedback and counsel on these individuals when asked. I would certainly not hesitate to hire Taylor Reach again.
ApexCX is a Visionary Leader in CX & Contact Center Services, with a Passion for Humanity at the Forefront of Technology
We stand on the shoulders of CX services leaders: SKWeston & Company, and The Taylor Reach Group, recognized as the CX leaders for over two decades. Under the new leadership of Jerry Briggs, who brings more than three decades of experience in large enterprise consulting and operations, ApexCX is poised to grow to the next level.
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