Business & Services Solutions (BSS)

Founded in 2012, at the initiative of remote customer relationship management professionals . Business & services solutions is a major player in the field of multilingual and multichannel call centers in Tunisia._x000D_
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We support companies in their call center outsourcing projects and in the development of their activities by providing high level service to their own customers through a wide range of contact center services perfectly harmonized with their service philosophies. customers._x000D_
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Our team is an expert in remote customer relationship management, it draws on its history in creating successes and acts as a true integrator of solutions with high added value. More than just a contact center provider, BSS supports its customers in the reflection and deployment of their relationship marketing projects focused on four types of solutions._x000D_
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Business and services solutions is a Multi-channel contact center: (Voice, Chat, Mail, back-office, etc.), Multi-service (Customer relationship service, Teleprospection, Loyalty, etc.), Multi-sector (E-commerce, Cosmetics, IT, Personal Service, Luxury, etc.) and Multilingual (French, English, Arabic, Spanish, Italian, German, etc.)._x000D_
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In order to meet the expectations of its customers, Business and services solutions has been ISO 9001 V2008 certified since March 2014 in OUTSOURCED CUSTOMER RELATIONSHIP MANAGEMENT. Our center is also rewarded in Geneva with the International Star for Quality award in the Gold category in 2016 during the international BID Quality convention.