Callbi Speech Analytics

Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres._x000D_
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Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development._x000D_
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Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience._x000D_
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Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.