CallForce services and supports businesses all over the globe in successfully co-creating, implementing and managing sophisticated, industry-specific, omnichannel BPO solutions delivered from South Africa.
Delivering innovative contact centre solutions and BPO services from South Africa to the global market is our focus as we cost-effectively streamline your operations while keeping you ahead of the curve and outperforming your competitors.
We carefully reassess the current operations of your contact centres and rebuild a cost-efficient, customised, outsourced BPO solution that gives you:
A competitive edge
Higher CSAT/NPS scores
Significant cost savings through increased efficiencies and productivity
Excellent customer retention ratios
Higher propensity to gain wallet share
Access to a skilled, empathetic, tech-savvy talent pool
The business world and competitive landscape as we know it is rapidly evolving and each day brings renewed importance to brand relevance in the customer’s world.
Our client experience spans across various industry sectors which include but are not limited to Telecommunications, Financial Services (Banking & Insurance), EdTech, Ecommerce, Logistics and Energy.
Client reviews and testimonials
Rated 4 out of 5
4 out of 5 stars (based on 1 review)
Rated 4 out of 5
The firm takes pride in its customer-centric approach combined with state-of-the-art technology, optimized BPO solutions, and comprehensive omnichannel solutions. CallForce also caters to a variety of customer engagement channels, including social media, web chat, live chat, email, and voice, among many others.