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Organization Bio
CCI Ethiopia is a part of the CCI Global group of companies. An international, African based business process outsourcing organization whose focus on growth, quality service delivery and commitment to establishing long term partnerships has enabled it to become a top tier BPO operator in Africa. With an international global HQ based in Dubai, CCI Global is a 12,000+ employee strong organization transforming how BPOs do business while retaining the essence of what makes us competitive, flexible and adaptable in a dynamic global business environment.
Verticals
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Aviation, Banking & Financial Services, Entertainment, Healthcare & Medical, Hospitality & Leisure, Insurance, Retail & eCommerce, Technology & Software, Telecommunications, Travel & Tourism
Accreditation
Organization Overview
- Number of Locations in Country: 1
- Major Points of Presence: Addis Adaba
- Operating Years: 12
- Business/Outsourcing Experience: 12
- Global Markets Serviced: Canada, United Kingdom, United States, Africa, Australia, Europe
- Seat/Employee size: 10,000 – 20,000
Ratings
- Google: Loading reviews.../5
Business Info
- Email: info@cciglobal.com
- Website: http://www.cciglobal.com
Categories
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Location
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Addis Ababa, Ethiopia
Country
GBS Services
Application Processing, Claims Processing, Customer Churn and Win-back, Data Analytics/Science, Inbound Customer Service and Support, Lead Generation and Management, Loan/Initiation Processing, Order Fufillment, Outbound Customer Service and Support, Retention
Enabling Technology
Agent Collaboration Tools, Agent Desktop Solutions, Advanced Analytics Services (e.g. real-time; journey; text; speech), Contact Centre Digital Applications / Channels, Campaign Management Platforms, Employee Collaboration Tools, Gamification, Omnichannel Integration and Management, Performance Management Tools, Real-time Reporting and Dashboard Tools / Systems
Channels
Agent Voice/Telephone Services, Email, Interactive Voice Response (IVR), Instant Messaging, Mobile Smartphone Self Service, Omnichannel Communications, Outbound Campaign Diallers, Social Media, SMS, Web/Online Chat
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