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Organization Bio

CICM Zambia is the professional association of Customer Service Professionals in Zambia promoting the development of the Customer Service Function as a vital management discipline separate but working closely with other commercial functions. CICM Zambia champions the development of Customer Service as a Profession and the development of its people as Practitioners. We undertake to train Zambian customer service and call centre professionals in order to promote Service Excellence in Zambia. CICM Trainings in Customer Service, Customer Experience and Call Centre Management are very flexible and customized to meet an organisation’s training needs through these channels: In-house/onsite Trainings Offsite Trainings Training seminars Training workshops Professional Customer Service Certification.
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