Emerge BPO

Emerge BPO is a nearshore leader in customer management, back office and transaction processing services. We combine strong domain experience with a world-class workforce and adaptive technologies. Emerge BPO provides unique solutions to meet our customer’s most challenging business needs. Our nearshore contact center and BPO solutions deliver exceptional quality at unmatched values, resulting in superior quality. Emerge BPO provides customer management solutions that generate new revenues, reduce churn and improve customer loyalty. We manage all phases of the customer lifecycle and capture relevant data that allows our clients to make key business decisions. In each customer interaction, we evaluate your customers’ needs, determine the best solution to meet those needs and provide valuable feedback to build on existing processes. These unique capabilities result in numerous benefits to our clients, including reduced attrition, improved loyalty, enhanced brand image, rapid program implementation and reduced program training.