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Organization Bio

ETISAL International founded in 2003, became a new member of Riadaa Group. We were established as the Call Center arm of the group in the Kingdom of Saudi Arabia (KSA) and its first dedicated service provider. In 2008, ETISAL International Egypt started operating, and since then, we became the principal Contact Center with a focus on our clients’ core business: by professionally handling their customers’ contacts via phone, fax, e-mail, web and SMS and utilizing state-of-the art technologies. ETISAL International employs highly skilled professional staff, who in return implement optimized processes’ blended with global quality standards, which is always rewarded by our clients’ satisfaction rates. To fulfill its vision of becoming one of the leaders in its industry, ETISAL International has managed to shift its paradigm and service offerings to ‘customize’ solutions that uniquely meet each customer’s outsourcing business needs to help them focus on their core businesses and better serve their customers. In addition, we focus with deep attention as to when, where, and how to serve our customers through our global coverage and understanding of the uniqueness of various cultures bundled with various industry best practices.
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