At Genesis GBS you’ll find passionate, vibrant people from all walks of life – and markets – collaborating to provide research, advisory and consultancy services that enable and enhance executives of today’s Experience Economy.
We are a global-to-local research, advisory and strategy firm providing international, regional and national market intelligence and analytics, driven by the most recent quantitative data and qualitative insights.
Our networked team of researchers, analysts and influencers are our greatest asset – we say it often and with good reason. It is only with the determination and dedication of these knowledge enablers that we can serve our clients, generate long-term value for our clientele and contribute to the broader public.
Our team facilitates C-Level mindshare and ideation groups backed by executive round tables and focus groups. They generate leading-edge, forward-looking GBS/BPO/ITO research, advice, strategy, best practice and thought leadership that enable organizations to solve problems, thrive on opportunities, drive business development directed strategies and make real impact.
GBS World
August 6, 2024 at 12:16 pmThe Genesis GBS team has produced similar research and products for the GBS/BPO sector which gave us confidence in them delivering as per our requirements. The quality of work was excellent and the project was delivered on time and within budget. We would highly recommend their services for market diagnostics, research, feasibility studies and value proposition development.
East London IDZ
GBS World
August 6, 2024 at 12:22 pmWorking as Field Marketing Manager for Genesys in several regions, I am super happy to work already a few years with Mark Angus from Genesis GBS in South East Africa. Genesys delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.
Without a strong business partner network I could never deliver the best for Genesys. I worked with Mark on several projects and the strengths of Genesis GBS is that they provided very insightful and pertinent market research and analysis for our Africa reports/surveys, as well as supporting thought leadership and business development/marketing content. Mark presented these survey results on my organized Genesys flagship events in Johannesburg in 2018 and 2019. I would highly recommend Mark and Genesis GBS as experts and researchers for Africa research!
Genesys