Horizon Contact Centre

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Organization Bio

Horizon is an on demand international Contact Center and (BPO) Company. We have a world-class facility within Nairobi, Kenya deploying best of breed technology to run operations 24X7X365 days servicing the global market;. Our Processes, Infrastructure and Technology have been designed and built specifically to create an environment of efficiency and effectiveness. The state of the art facility has over 40,000 sq ft and the scalability to house over 1,200 agents, making it the largest Outsourcing BPO in the entire region. We have over 5,000 sq/ft dedicated to Training and Recruitment departments enabling us to process large intakes of staff and train them within a short period of time increasing the “go live” period during transition. We believe strongly that the core of our business is our people. In this line, we have created an environment that will allow our staff to enjoy their stay such as: on-site Bistro, Internet Café, Chill Out Zones, Library Study and an Infirmary. The Management Team has a combined experience of over 60 years in the Outsourcing/BPO sector. They have collectively amongst themselves implemented, operated and managed projects in the U.K, U.S, South Africa, India and Kenya. We have a complete redundant electrical infrastructure with dual backup UPS, Generators all geared to improving high quality service to our clients.
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