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Headquartered in Prague and established in 2003, ICON Communication Centres s.r.o. is a multilingual BPO and call centre specialising in inside sales and account management customer experiences for brands’ B2B and B2C interactions.

ICON’s solutions harness a combination of cutting-edge technology and A-player human resource to deliver high-touch, high-value customer interactions in 30 languages at a native-level.

Outsourcing specialists design bespoke inside sales journeys that target, convert, onboard, develop and retain customers. ICON’s end-to-end monitoring accurately measures every touchpoint to ensure continuous improvement and return on investment.

ICON’s strategic account management focuses on developing relationships and building long-term, mutually beneficial partnerships with key customers for clients. An ICON team helps brands adapt quickly to market forces and provide insights into what their customers desire and require for success.

Clients benefit from a mature and experienced workforce, competitive price point, endorsed location, and accessible geographical position in Central Europe.


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