iSON has been in contact centre operations in Ghana since November 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 700 staff employed in our service delivery operations.
iSON Xperiences recognized for 2019 GITTA BPO Company of the Year, 2019 Contact Centre of the Year – BoICT Award, 2018 SERAs Award for Best Workplace Practices, 2016 Competitive Strategy Innovation and Leadership in West Africa by Frost and Sullivan and 2015 Great Place to Work for Best Practices and CSR is an empowering data analytics BPO with 18,000 employees across 16 countries in Africa, Middle East and ASEAN serving 500 million global consumers across Telecom, BFSI, Aviation, Fintech, new age companies.
iSON has developed the expertise to manage end to end customer experience management through its 30+ Green field and state-of-the-art contact centres worldwide. iSON with its decade experience in Africa has ensure zero leakage independent of disruptions in technology, for FTSE100, S&P500 and CAC 40 companies from the computer technology, unified communications, telecommunications, financial services sectors, among others.
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