itel

itel is an award-winning international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. The company was founded in 2012 in Montego Bay, Jamaica and is celebrated for being the largest homegrown Caribbean business process outsourcer. Today, itel is a competitive mid-size global player with over 4,500 team members and operations in 9 countries. They provide digital and contact center services to some of the most trusted brands across Hospitality, Retail & eCommerce, Healthcare, Fintech, Automotive, and more.

itel is the partner of choice for forward-thinking brands who take pride in empowering teams and improving customer experience. itel is known for its thriving company culture and true client partnerships. Facilities are designed to create the most inspiring and productive workplaces in the industry. Committed to the EX=CX philosophy, itel continuously reinvests into its workforce to create a family-like environment and an impact that goes beyond profit.

Major Points of Presence:

Jamaica
St. Lucia
Bahamas
Guyana
Honduras
Colombia
Mexico
United States
Canada