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Merchants Claimed

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Organization Bio

Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. As experts in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

Today’s customers expect to use multiple ways of communicating, which is why your customer experience is more important than ever. With over 35 years of expertise in the contact centre industry, we know what works and what doesn’t. We are relentless in delivering easy, positive and brilliant customer experiences. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

Our world class professionals have unique industry knowledge and our services range from full service, bespoke design work and consultation services. Our vision is to have a world where customer satisfaction is your competitive advantage.

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