Pontica Solutions is a Stevie¬Æ award-winning BPO and ITO company, founded in 2015 by experienced professionals in the industry offering great opportunities for young professionals. Our mission and main scope of activity is to facilitate your company`s operations. We can share our expertise in the field and help with one or all of the below: -Analyse your company`s operational needs and create a tailored solution to guarantee high quality and customer satisfaction; -Design the best structure that will fit your business; -Implement the agreed upon design and set up the processes and procedures; -Select and recruit the right profiles for your operations; -Manage all operations to guarantee the highest level of organizational and performance excellence; -Performance reviews/voice of the customer: report and analyse results together with your organization leading to process and performance improvement and optimization. about us
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