Pro Contact

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Organization Bio

ProContact is a general and multi-channel contact center established since 2001 in Mauritius, 2015 in Madagascar and 2019 in Rodrigues Island. The company offers a wide range of telemarketing and customer relationship management solutions in BtoB / BtoC on French or foreign markets. Specialists in the remote management of your operations ProContact offers formulas ranging from their full support, or allows the “incubation” of your outsourcing projects up to its own installation. A pioneer in outsourcing in Mauritius, ProContact is now an essential reference in the Indian Ocean. Its mission is to provide remote customers with all types of outsourced services, with expertise to boost them or support their own installation. (Mauritius / Madagascar) The quality of service is the main asset of the company, which aims to be a center of excellence and skills. Our services: Front Office: Customer service, telesecretariat, technical support, order taking, consumer service, overflow management, etc. Marketing: File qualification, lead generation, studies and surveys, appointment booking, telesales, telemarketing, retention , cocooning… Back Office: Data entry, processing (fax, emails, emails)… Multichannel: Social networks, chat, web call back, Email… Finance: Management of supplier and customer invoices, collection
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