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Enterprise Outsourcing Pain Points, Habits, and Selection Criteria
In the dynamic realm of the business process outsourcing (BPO) industry, the 2025 Global Voice of the Buy-Side Client Survey has emerged as a compass ...
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The Top 10 Outsourcing Myths, Debunked
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. ...
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Top Digital & ITO Global Location Rankings unveiled from the 2023/24 GBS World Competitive Index
The World Source Marketplace for Global Business Services (GBS.World), has unveiled five key segment findings of the 2023/24 GBS World Competitiveness Index: Digital and ITO. ...
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Global Offshore and Nearshore Locations See Vast Improvement in Rankings in the 2023/24 GBS World Competitiveness Index: CX and Back Office
Apart from Egypt and South Africa, the Philippines, India, Malaysia, Mexico, and Poland perform well across all rankings. The World Source Marketplace for Global Business ...
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4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe
Key facts and highlights: European GBS/BPO buyers can save up to 73% on contact center agent salaries when nearshoring to North African locations. Egypt is home to ...
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GBS World Competitiveness Index Releases Advance Results for Digital and ITO services
Asia and Eastern Europe Dominate Rankings in GBS World Competitiveness Index for Digital and ITO services India, China, Brazil, Philippines, Malaysia, Poland, Hungary and Czechia ...
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8 Reasons why Blockchain should be Number 1 in Your CX Strategy
How Blockchain is driving the next evolution in customer experience With all the hype regarding cryptocurrency, the value and application of the underlying technology – ...
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Research reveals 5 biggest outsourcing pain points facing business buyers
More organizations globally are choosing to outsource business services such as customer support, contact centers, HR management, digital channel fulfillment, accounting, legal and training. Multiple ...
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GBS World Competitiveness Index provides qualified buyer rankings for Eastern European locations
Emerging Europe’s 2022 Future of IT Report reveals the most competitive IT sectors in Central and Eastern Europe in alignment with the GBS World Competitiveness ...
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