In the dynamic realm of the business process outsourcing (BPO) industry, the 2025 Global Voice of the Buy-Side Client Survey has emerged as a compass
The GSA™️ winners have been revealed! Who rose to the top at the big Ceremony on September 25th, 2024? Explore the champions and their exceptional
Social media was abuzz this week with the news that Mumbai-based global business process services provider, Firstsource Solutions, has acquired Ascensos, a UK-based CX outsourcing
East African country, Kenya has partnered with the Hamburg Chamber of Commerce to create IT and BPO job opportunities for skilled Kenyans, facilitated by Qhala
The Africa Federation of Global Business Services (GBS) Associations has officially launched, aiming to unlock Africa’s potential in the BPO, CX and ITO sectors. Strategic
The 12th edition of the Africa Fintech Summit took place from September 4–6, 2024, in Nairobi, Kenya. The event brought together over 1,200 African and
