Blog
In the dynamic realm of the business process outsourcing (BPO) industry, the 2025 Global Voice of the Buy-Side Client Survey has emerged as a compass to guide businesses through the intricate landscape of outsourcing and offshoring. This blog piece delves into some key findings from the survey, spotlighting enterprise pain points, sourcing habits, and the […]
The GSA™️ winners have been revealed! Who rose to the top at the big Ceremony on September 25th, 2024? Explore the champions and their exceptional achievements! Awards Finals Two weeks before the Awards Ceremony, on September 11th, we hosted the Awards Finals. The day began with an inspiring CX Coffee session led by Ivana Kircanski […]
Social media was abuzz this week with the news that Mumbai-based global business process services provider, Firstsource Solutions, has acquired Ascensos, a UK-based CX outsourcing partner specializing in retail and eCommerce. The acquisition aligns with Firstsource’s strategic expansion into the US$28 billion retail BPO market. Ascensos will retain its brand and leadership under CEO John […]
East African country, Kenya has partnered with the Hamburg Chamber of Commerce to create IT and BPO job opportunities for skilled Kenyans, facilitated by Qhala Trust. The initiative, starting with a pilot in Nakuru County, was signed by Kenyan and German officials in Berlin. It aims to address labor shortages in Germany while tackling youth […]
The Africa Federation of Global Business Services (GBS) Associations has officially launched, aiming to unlock Africa’s potential in the BPO, CX and ITO sectors. Strategic partnerships between Genesis Global Business Services, GBS.World, Rod Jones Consulting, and THRIVE saw the creation of this Federation. Its establishment and strategic direction is overseen by a dedicated Steering Committee, […]
The 12th edition of the Africa Fintech Summit took place from September 4–6, 2024, in Nairobi, Kenya. The event brought together over 1,200 African and global fintech stakeholders, featuring panel discussions, workshops, and keynotes on topics like open banking, mobile money, and blockchain. Attendees engaged in networking sessions, startup exhibitions, and a pitch competition. Participants […]
TriZetto Software Group – a subsidiary of the multinational IT corporation, Cognizant – has filed a lawsuit against another IT giant, Infosys, in a Texas court. TriZetto is accusing Infosys of misappropriating trade secrets to develop competing healthcare software, claiming Infosys abused access to confidential information during joint projects under non-disclosure agreements. This is particularly […]
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. Clinton Cohen, CEO of iContact BPO debunks 10 of the most common outsourcing myths, demonstrating what stands between businesses staying in an operational rut and winning a serious competitive edge. […]
Teleperformance, the global BPO giant, has expanded its Jamaican operations by opening a new branch in Westmoreland, creating 800 jobs. This addition complements their existing 3,700-strong workforce in Jamaica. The move aims to improve employee comfort and productivity, particularly benefiting the 400 staff who previously commuted from the area. Local leaders hailed the development as […]
In global news, the EU AI Act took effect on August 2, with a recent article by the IT education website, Techopedia, explaining why it is being compared to the General Data Protection Regulation (GDPR). The Act represents the most comprehensive AI legislation to date, with phased implementation through 2026. It introduces stringent regulations on […]
