Blog

Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise-cancellation platform. Sigma Connected – which provides customer experience services for the utilities, financial, telecommunications and insurance sectors – has partnered with IRIS. […]

Spectrum, a broadband communications giant in the United States, is recruiting 400 employees for its new 48,000 square-foot call center in Pharr, Texas, which will provide bilingual support for customersnationwide. This facility is the third Spectrum call center in the Rio Grande Valley and the 12th in Texas. Spectrum hosted a hiring event on August […]

In the Philippines, President Ferdinand Marcos Jr. has announced a ban on offshore gaming operations, giving the industry until the end of 2024 to wind down, citing the need to curb associated criminal activities. The call has raised concerns about job losses, with many affected workers being employed by special BPO firms that cater to […]

In the Philippines, over 600 BPO executives gathered for the 8th Contact Islands 2024 conference in Cebu, organized by the Contact Center Association of the Philippines (CCAP). The three-day event addressed industry challenges such as cybersecurity, AI, and upskilling. It aimed to foster partnerships, share knowledge, and discuss strategies for improving CX, with key topics […]

In Liberia, BNS Technology Solutions inaugurated the country’s first outbound and inbound international call center, aiming to employ up to 120 local youth. Located in Paynesville, the center can handle 60-100 calls simultaneously, primarily targeting U.S. customers. Co-partner Ambrose Sartee emphasized the center’s potential to position Liberia competitively in the global call center market. CEO […]

The Belize City Council has partnered with BPO firm Peak Outsourcing to create 500 jobs for city residents by December 2024. A two-year Memorandum of Understanding (MoU) was signed to provide job placements, internships, and career-development opportunities. Mayor Bernard Wagner expressed enthusiasm, noting the potential for career growth in the BPO sector. The MoU includes […]

In India, Infosys Foundation – the philanthropic arm of the digital services giant, Infosys Ltd. – and the non-profit organization, ICT Academy of Tamil Nadu, have partnered to skill over 48,000 students over a three-year period. Students will gain training in fields like IT, banking, knowledge process outsourcing, and e-commerce. With a grant of ₹33 […]

In Cape Town, South Africa, Sigma Connected, a UK-based outsourcing specialist, is establishing its first international customer service operation from a township (or Tier 3 location). In partnership with one of its clients, E.ON Next, 100 contact center employees are being relocated to its Mitchells Plain office, which previously has only catered to domestic customers. […]

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. E.ON Next, a client of Sigma Connected, is the first UK service provider to move […]

Global customer management institute, ICMI, has announced its Contact Center Expo 2024 is scheduled for October 21–24 in Orlando, Florida. The event aims to unite industry professionals to explore pivotal trends and challenges. The conference program focuses on enhancing customer service operations through AI adoption, agent experience enhancement, and strategic leadership development. The event also […]