Blog
A South African business outsourcing company has created over 1,000 new jobs following a number of large client wins as well as growth from existing clients. Western Cape based Sigma Connected Group, which offers a blend of offshore and onshore ‘white label’ contact centre services across the energy, water, retail and financial services sectors, has […]
The last year has challenged all of us in more ways than one. COVID-19 has changed a lot of things; change can often impact our mental health and wellbeing. From an employee satisfaction survey taken soon after COVID-19 was seen as a longer term issue, we saw that people were worrying over things such as […]
American business process outsourcing (BPO) provider, Conduent, has been announced as a market leader in Cloud HR Transformation Services by NelsonHall in its 2021 NelsonHall Evaluation and Assessment Tool (NEAT) Vendor Report. Conduent’s recognition was owed to its ability to deliver immediate benefit and to meet future client requirements in six focus areas, including efficiency, […]
As the CEO of Debt-IN (soon to be rebranded as Capability Working Capital Solutions), an External Debt Collection agency (EDC) specialising in the recovery of debt since 2008, I have seen a shift in the expectation that clients have in terms of the management of their debt portfolios. The desired approach has changed in my […]
The industry was all abuzz with the news that Tech Mahindra has acquired work at home customer experience (CX) management solutions firm Activus Connect for $62 million. The acquisition will bolster the company’s capabilities in emerging workplace solutions and strengthen its end-to-end CX portfolio. Headquartered in the US, Activus Connect has 1,750 employees and reported […]
Poor customer service threatens $4,7 trillion in annual revenue from global consumers who are dissatisfied with customer service. The 2022 Global Consumer Trends report by Qualtrics was compiled from interviews with over 23,000 consumers across 23 countries. The report found that 80% of consumers believe customer experiences need to be improved. 62% of global consumers […]
Consumer impact on green economy initiatives has influenced Tink, one of Europe’s leading banking platforms, to partner with a Sustainability-as-a-Service provider, ecolytiq. Tink will offer customers sustainability products, such as personalised impact footprint calculations (e.g. CO2) and guides on how to make smart, sustainable spending choices. Tink’s partnership with ecolytiq is driven by the need […]
Sigma Connected, Business Process Outsourcing specialists, explain how businesses can unlock value, by outsourcing. The applications and benefits are extensive, but the sheer flexibility that outsourcing affords cannot be understated. What is outsourcing? Outsourcing is a way in which companies entrust the processes of their business functions to external vendors. Businesses can choose to contract […]
Contact centers in Europe and the UK are continuing to adopt remote work models and new technologies to address changes in consumer behavior and customer service in the wake of the COVID-19 pandemic, according to a new report published by Information Services Group (ISG). The report for Europe and the UK also evaluates the capabilities […]
India, Philippines, South Africa, Egypt, Poland, Mexico, Jamaica and Colombia perform well across all rankings The customer experience (CX) and back office outsourcing and offshoring results of the GBS World Competitiveness Index were released today to a global audience via The World Source Marketplace for Global Business Services (GBS.World). The index and rankings were drawn […]
