Category: Sigma
A Birmingham business outsourcing specialist has donated £1,000 from its Community Foundation to West Midlands charity, Rape and Sexual Violence Project (RSVP). Sigma Connected – which provides contact centre services for the utilities, retail, telecommunications, and financial sectors – has given the money to the charity to support its work in helping victims of rape […]
Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-established role of Group Director of Client Partnerships. As a customer experience expert, in her new role, Avinou will lead the evolution of client relationship management across all locations including UK, Australia, and USA. Reporting to the Group’s Chief Commercial Officer […]
A business outsourcing specialist has committed to a monthly £1,000 donation to Birmingham Children’s Hospital for the next 12 months. The team at Sigma Connected – providing contact centre services for the utilities, retail, telecommunications, and financial services sectors – have pledged the four-figure monthly sum for the hospital’s iMRI appeal, which is aiming to […]
Business outsourcing specialist Sigma Connected has announced a 12-month partnership with national foodbank charity, the Trussell Trust. Sigma Connected – which provides contact centre services for the utilities, retail, telecommunications, and financial services sectors – selected the charity through an employee vote. The company’s UK-based employees will be able to donate between £1 and £10 […]
A Birmingham-based business outsourcing provider (BPO) hosted the Mayor of the West Midlands, Andy Street, as it marks its next phase of growth. Sigma Connected – which provides customer contact services for the utilities, financial, telecommunications and retail sectors – has experienced significant growth, expanding across the UK, South Africa, and Australia. This client expansion […]
The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, its highest rate since 1981. In addition, the annual […]
22 March 2022 CAPE TOWN, SA Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which […]
Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, you must ensure that you have a strong customer experience […]
A South African business outsourcing company has created over 1,000 new jobs following a number of large client wins as well as growth from existing clients. Western Cape based Sigma Connected Group, which offers a blend of offshore and onshore ‘white label’ contact centre services across the energy, water, retail and financial services sectors, has […]
Sigma Connected, Business Process Outsourcing specialists, explain how businesses can unlock value, by outsourcing. The applications and benefits are extensive, but the sheer flexibility that outsourcing affords cannot be understated. What is outsourcing? Outsourcing is a way in which companies entrust the processes of their business functions to external vendors. Businesses can choose to contract […]
