Sigma Connected welcomes West Midlands Mayor as growth continues

A Birmingham-based business outsourcing provider (BPO) hosted the Mayor of the West Midlands, Andy Street, as it marks its next phase of growth.

Sigma Connected – which provides customer contact services for the utilities, financial, telecommunications and retail sectors – has experienced significant growth, expanding across the UK, South Africa, and Australia. This client expansion has resulted in the company now employing 5,000 people.

Alongside a discussion around Sigma Connected’s growth, further investment plans, and community work, the Mayor was given a guided tour of the firm’s headquarters in the McLaren Building on Priory Queensway. The tour led by Co-Founder and Chief Operating Officer, Mike Harfield, who had the following to say:

“The roots of Sigma Connected are firmly in Birmingham and the West Midlands, so we were delighted to welcome the Mayor to our offices. We have seen an extensive period of growth over the past decade and are proud to now have 5,000 employees across the UK, Cape Town, South Africa, and Brisbane Australia.

The visit from the Mayor was an opportunity to showcase our work, our credentials, and our plans for the future. As a major employer in the West Midlands, it was also a chance to talk through the work we are doing around creating new employment opportunities by upskilling individuals not currently in the workforce, and to highlight many regional community projects that we’ve become involved with through our Sigma Connected Foundation.”

Andy Street, Mayor of the West Midlands, added that, “Established businesses like Sigma Connected are an important part of our region’s economy.” He went on:

“They equip local people with the skills they need to succeed, offer long-term career opportunities, and of course create jobs right here in the West Midlands.

The company has been on a substantial growth journey over the past decade, so I was delighted to have a tour of their facilities and hear about their plans for the months and years ahead.”

Earlier this year, Sigma Connected – which has won multiple national and industry awards over the past decade – announced it was filling 500 new vacancies in the UK.