Category: Weekly News

GBS WORLD NEWS | WEEK 2 | JULY 2024

The Belize City Council has partnered with BPO firm Peak Outsourcing to create 500 jobs for city residents by December 2024. A two-year Memorandum of Understanding (MoU) was signed to provide job placements, internships, and career-development opportunities. Mayor Bernard Wagner expressed enthusiasm, noting the potential for career growth in the BPO sector.

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GBS WORLD NEWS | WEEK 1 | JULY 2024

In India, Infosys Foundation – the philanthropic arm of the digital services giant, Infosys Ltd. – and the non-profit organization, ICT Academy of Tamil Nadu, have partnered to skill over 48,000 students over a three-year period. Students will gain training in fields like IT, banking, knowledge process outsourcing, and e-commerce. With a grant of ₹33 crore

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GBS WORLD NEWS | WEEK 5 | JUNE 2024

In Cape Town, South Africa, Sigma Connected, a UK-based outsourcing specialist, is establishing its first international customer service operation from a township (or Tier 3 location). In partnership with one of its clients, E.ON Next, 100 contact center employees are being relocated to its Mitchells Plain office, which previously has only catered to

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GBS WORLD NEWS | WEEK 4 | JUNE 2024

Global customer management institute, ICMI, has announced its Contact Center Expo 2024 is scheduled for October 21–24 in Orlando, Florida. The event aims to unite industry professionals to explore pivotal trends and challenges. The conference program focuses on enhancing customer service operations through AI adoption, agent experience enhancement, and

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GBS WORLD NEWS | WEEK 3 | JUNE 2024

The annual Nexus 2024 event, held from June 12 to 13 in Jersey City, New Jersey, highlighted the significant rise of Latin America and the Caribbean in the global knowledge economy. The Americas’ Nearshore has garnered a global reputation for its value, competence, and flexibility. However, the region faces challenges, including geopolitical instability,

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GBS WORLD NEWS | WEEK 2 | JUNE 2024

One of the world’s largest food and beverage companies headquartered in New York, PepsiCo, is facing a lawsuit from the Equal Employment Opportunity Commission (EEOC). Allegedly, the multinational company discriminated against a blind worker who was hired for a call center job in North Carolina. After requesting screen reading software to perform his duties,

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GBS WORLD NEWS | WEEK 1 | JUNE 2024

A recent KPMG in Canada survey found that retailers are increasingly adopting generative AI to enhance productivity, predict demand, and personalize customer experiences. The study produced by the multinational professional services network reveals that 81% of retail executives recognize the necessity of investing in generative AI, with 77% already using or

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GBS WORLD NEWS | WEEK 4 | MAY 2024

Rwanda is experiencing significant GDP growth, driven by the rise of its global business services sector. The Rwanda Global Business Services Growth Initiative (GBS GI), launched in 2023, aims to attract investments and develop talent. Supported by GIZ Invest for Jobs and Harambee Youth Employment Accelerator, the initiative collaborates with the Ministry of

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GBS WORLD NEWS | WEEK 3 | MAY 2024

Global technology and services company, Concentrix, is set to expand its operations in India, planning to hire 20,000 employees this year. CEO Chris Caldwell highlighted India’s importance due to its market potential and talent. In 2023, India contributed US$898 million to Concentrix’s US$7.1 billion total revenue. The company expects its revenue from India

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GBS WORLD NEWS | WEEK 2 | MAY 2024

In Nairobi, Kenya, the Elevate Africa Conference, themed “The Next Chapter of Innovation,” took place this weekend (10–12 May). A series of high-profile talks were delivered by global keynote speakers on the growing BPO sector in Kenya. Global analysts from Everest Group, Genesis GBS, and Rothschild & Co delivered in-depth discussions on the global,

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GBS WORLD NEWS | WEEK 4 | APRIL 2024

The CxOutsourcers Mindshare Event in Atlanta, Georgia, is set to take place from April 30 to May 2. Exclusively for BPO operators, the event offers access to the latest research, strategies, and best practices to help companies stay ahead of industry trends and steer growth confidently. Attendees can join an exclusive mindshare and ideation forum with

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GBS WORLD NEWS | WEEK 3 | APRIL 2024

Multinational business services organization PwC has announced that its planned Global Acceleration Center project in the Philippines is set to create at least 5,000 new jobs within three to four years. This is expected to generate approximately PHP 2 billion (US$34.7 million). The project will focus on high-value BPO sectors such as AI, cloud computing, and

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GBS WORLD NEWS | WEEK 2 | APRIL 2024

Guatemala is gearing up for the BPO Innovation Summit 2024, aiming to bolster its BPO sector and attract investors. Scheduled for April 24, the event will convene industry stakeholders, government officials, and tech innovators. Despite already hosting major BPO firms, Guatemala seeks to enhance its reputation and become a competitive player. The summit will

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GBS WORLD NEWS | WEEK 1 | APRIL 2024

Investment-holding company, Heirs Holdings, hosted an unveiling event to announce the launch of a tech-focused subsidiary, Heirs Technologies, a cloud-management system headquartered in Lagos, Nigeria. The subsidiary is aiming to leverage tech to transform Africa. With offerings like IT consulting, managed services, and BPO, it plans to primarily serve the

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GBS WORLD NEWS | WEEK 5 | MARCH 2024

In the latest news regarding fraud scams in India, two individuals have been arrested in Mumbai for their involvement in an international job scam. The individuals allegedly recruited over 100 youths from India, promising them jobs in Thailand but forcing them to work in cyber fraud call centers in Laos. The plaintiffs – who were charged with human

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GBS WORLD NEWS | WEEK 4 | MARCH 2024

Nigeria’s Ministry of Industry, Trade, and Investment, in collaboration with cybersecurity firm Lab Four, signed an MoU to bring 50,000 full-time BPO jobs to Nigeria over the next three years. The National Talent Export Program (NATEP) – which was launched in 2023 to connect Nigerians with employment opportunities abroad – will oversee the execution of the

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GBS WORLD NEWS | WEEK 3 | MARCH 2024

The Global Fraud Summit was held in London, where British authorities, in collaboration with the FBI and US Secret Service, announced they are intensifying efforts to combat global call center scams, following Interpol’s alert on the escalating threat. Recent years has seen a dramatic increase in criminal networks exploiting trafficked individuals in online

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GBS WORLD NEWS | WEEK 2 | MARCH 2024

This week, GBS.World announced the launch of The Human Rightsource, Impact, Value & Empowerment Index - GBS THRIVE Index. The THRIVE Index has been created to support and recognize best practice adoption of sustainable Impact Sourcing (IS) activities globally. This includes activities that contribute to broader Diversity, Equity, Inclusion and Belonging

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GBS WORLD NEWS | WEEK 1 | MARCH 2024

Nigeria's

federal government plans to bolster its entry in to the global outsourcing market with the “Outsource To Nigeria Initiative” (OTNI). The OTNI, set to launch simultaneously in Gombe, Abuja and Kaduma, is a private sector-led, government-enabled program supporting youth job security and aiming to create jobs in business process and

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GBS WORLD NEWS | WEEK 4 | FEBRUARY 2024

Outsourcing company Tafaseel BPO is set to expand its operations by establishing an office in Uzbekistan. The decision follows successful discussions between the Uzbek delegation from the Ministry of Digital Technologies and Tafaseel BPO executives during the World Governments Summit in Dubai. Tafaseel BPO aims to leverage Uzbekistan’s business environment

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