Category: Weekly News

GBS WORLD NEWS | WEEK 4 | SEPTEMBER 2023

Multinational technology conglomerate Meta will soon be announcing a new generative AI chatbot aimed at younger users. The new chatbot, Gen AI Personas, from the California-based company will enable users to select from a variety of ChatGPT ‘personas.’ The company expects that these personas will better engage younger users. Also in ChatGPT news, the

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GBS WORLD NEWS | WEEK 3 | SEPTEMBER 2023

The global IT and business consulting services giant, CGI, and the multinational convenience-store chain, Alimentation Couche-Tard, have announced a 10-year strategic partnership. The partnership between the two Canadian-based organizations, valued at C$380 million, will see the global convenience store making use of CGI’s managed IT services to advance its

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GBS WORLD NEWS | WEEK 1 | SEPTEMBER 2023

The Information Technology Industry Development Agency (ITIDA) has announced that SoluGrowth has become the first South African outsourcing company to invest in Egypt. The company achieved a 36% growth rate in its fiscal year in March 2023, and made an announcement this week that it will be opening a new office in Cairo. This further cements Egypt’s position

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GBS WORLD NEWS | WEEK 5 | AUGUST 2023

The results of the 2023/24 GBS World Competitiveness Index and rankings, drawn from extensive survey data from the Global Voice of the Buyer Survey, have been released. A total of 380 interviews were conducted with global enterprise executives – many of whom outsource and offshore customer experience (CX) and back office services. Egypt, India, Jamaica,

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GBS WORLD NEWS | WEEK 4 | AUGUST 2023

Global business process outsourcing (BPO) service provider Ascensos, has announced a partnership to integrate environmental, social, and governance (ESG) initiatives into its business strategy, reflecting a new emerging trend. The customer service outsourcing center – headquartered in Scotland – teamed up with myConsole, a tech-enabled ESG solutions company

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GBS WORLD NEWS | WEEK 3 | AUGUST 2023

Worldwide transportation and package delivery company, FedEx, based in the United States (US), will be enacting layoffs over the next few months. The layoffs will affect 843 employees at five of the company’s supply chain and shipment centers – with two of these facilities being closed permanently. The cuts in Texas, Indiana, and Pennsylvania are reportedly

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GBS WORLD NEWS | WEEK 2 | AUGUST 2023

News from Japan this week is that Coca-Cola Bottlers Japan Inc. have established a joint venture with Accenture. The Tokyo-based subsidiary of Coca-Cola Bottlers Japan Holdings will be teaming up with the multi-billion-dollar global services and consulting company from January 2024, with the goal of becoming a data-driven organization. Certain business

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GBS WORLD NEWS | WEEK 1 | AUGUST 2023

The outsourcing community was abuzz with the news that Mr Ajay Banga, president of

The World Bank, and his wife Ritu Banga, paid a visit to Nigeria where they were also hosted for a site visit at Outsource Global by CEO, Amal Hassan. In a LinkedIn post, Hassan noted the privilege of sharing Outsource Global's vision to make Nigeria the epicenter

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GBS WORLD NEWS | WEEK 4 | JULY 2023

The multinational digital business services company, Teleperformance, is set to hire 60,000 people in India

over the next two years. The expanded workforce goals aligns with the company’s continued expansion in India, and would lift the total employee number to 150,000 in the country. The CEO of Teleperformance India has identified the high

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GBS WORLD NEWS | WEEK 3 | JULY 2023

Digital experience platform, Yext, based in New York, has launched a capability for businesses to deliver more individualized and engaging customer experiences in response to reviews. AI Generated Review Response will allow businesses to combine the use of artificial intelligence (AI) with their own data to generate automated individualized review responses

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GBS WORLD NEWS | WEEK 2 | JULY 2023

In Ethiopia, more than 10 companies have amalgamated to establish the Ethiopian Outsourcing Association. The group, aiming to position Ethiopia as a top outsourcing destination, believes that they will be able to generate more quality jobs and boost the economy. The association plans to implement marketing strategies to attract foreign investment, and they

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GBS WORLD NEWS | WEEK 1 | JULY 2023

Nearshore Americas recently published their Nearshore Value Index 2023, which depicts where IT and BPO investments are generating the best returns. The report identified Belize in Central America as the number-one BPO value destination for 2023. The country ranked higher than other favorite destinations in the region, including Jamaica and Mexico, likely due

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GBS WORLD NEWS | WEEK 5 | JUNE-JULY 2023

In global news, cybercrime group Muddled Libra has been targeting the BPO sector. The group has been utilizing advanced social engineering tactics to gain access to organizations’ databases. Using intrusion sets such as 0ktapus phishing and Mimikatz, the syndicate has been linked to numerous attacks since June 2022. They have been using their skillsets to

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GBS WORLD NEWS | WEEK 4 | JUNE 2023

The Swiss merchant bank, MBaer, has outsourced its back-office and IT processes to Swisscom, utilizing their managed banking platform. According to MBaer Bank leaders, the decision was made to take advantage of Swisscom’s expertise so that the bank can focus on important business and client development needs. All eyes were on Las Vegas, USA where the

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GBS WORLD NEWS | WEEK 3 | JUNE 2023

IT research and advisory company, Forrester, released a report outlining United States CX Index™ rankings. It highlights the concerning decline in CX quality for a second consecutive year. It also showcases that although 80% of business leaders indicated improved CX was a top priority, only 6% of brands actually achieved on these goals of increasing

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GBS WORLD NEWS | WEEK 2 | JUNE 2023

Britain is set to host a global summit on AI safety, after UK Prime Minister Rishi Sunak and US President Joe Biden discussed the technology at their recent meeting. The summit aims to address the risks of AI and to strategize international coordination to mitigate these risks. Various other governments are also considering how to implement regulations and

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GBS WORLD NEWS | WEEK 1 | JUNE 2023

Over 100 delegates gathered in Glasgow for the highly-anticipated CxOutsourcers 2023 event a global CX mindshare group and forum for C-level outsourcing decision-makers to get inside the buyer’s mind and be equipped with the latest global research and strategy. The event featured presentations on industry trends, the transformative power of AI,

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GBS WORLD NEWS | WEEK 4 | MAY 2023

The Canadian branch of the multinational automobile manufacturer, Nissan, has launched the MyNISSAN app to enhance the customer experience (CX) for Nissan-vehicle owners. The consolidation offered by the app provides customers with numerous tools, including remote vehicle access, links to financial services, maintenance appointment scheduling,

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GBS WORLD NEWS | WEEK 3 | MAY 2023

It has been reported that American multinational tech giant, Google LLC, plans to support YouTube creators through the implementation of new AI models. The generative AI makes use of large language models (LLM) to automate ad-supported consumer services. Google’s latest LLM, PaLM 2, was unveiled last week. Its ability to generate human-like responses to

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