Category: Callforce

CallForce celebrated Women’s month this year with a heart of gratitude for all the incredible women in lives – mothers, wives, mentors, leaders, sisters and colleagues. As a true token of our appreciation and in support of this special time in expressing our gratitude, we celebrated with an initiative from our team to recognise and appreciate the love,

One of the key fundamentals in any industry is to meet and exceed your customers’ ever-growing expectations. With the Global Logistics Industry expected to reach $15 billion by 2027, are you truly geared for a future that is highly dependent on an optimised digital customer service experience? In a world that’s rapidly transitioning to more tech

It will soon be 2 years since the GBS sector along with the rest of the business world were thrust into fast tracking digital migration strategies for two of our key assets, the consumers we service and our talented employees. The world of a hybrid lifestyle is here to stay!

Whether it be shopping online with the occasional visit to a store,

Brand experience and ease of use is one of the key drivers of customer retention and greater wallet share. And when it comes to an ecommerce-based business, the stakes are even higher to stay relevant and communicate with your market wherewith a median they’re comfortable with. Is email or chatbot enough? Now is the time where businesses need to review

This buzzword has been around for almost 3 decades, rapidly evolving in its definition and is often accompanied with an overwhelming sense of urgency, but the honest reality is that it is no longer a buzzword but a fundamental necessity for businesses to succeed in retaining their customers. In the same breath, it is not a one size fits all approach—each

Video-based customer service is essential in providing a holistic and fully encompassing omnichannel solution to enhance the customer journey! With the drive for self-service options becoming the norm, customers are looking to service providers that offer the personal touch of face-to-face engagement that creates efficiency in their query resolution

South Africa has an amazing pool of talented individuals that offer diversity, cultural affinity, exceptional English and multilingual skills. How do we tap into this skills pool? With an increasing unemployment rate amongst the employable youth in South Africa, the impact of this model continually drives innovation in creating career opportunities

In this new world, it is our responsibility as business leaders to keep driving innovation within our organisations to effectively service customers across all channels including social media support. We’ve all seen a massive shift to social media as a channel for customer engagement with as much as a 100% increase in volume in many industry sectors over

South African outsourcing specialists, CallForce, have garnered two prestigious accolades at the annual BPESA Global Business Services (GBS) Investor Conference and Awards that took place in Durban from the 19th to the 21st of November 2019. CallForce won the Top Offshore Campaign of the Year for 2019 and BPO Operator of the Year Award 2019. Monica Mamdoo

https://www.youtube.com/watch?v=vNi78_o_rAI Our CEO, Candice Roberts addressing thousands of investors from around the world as an entrepreneur and proud catalyst for job creation in South Africa ... “Last week I had the honour of speaking at the South Africa Investment Conference, hosted by

President Cyril Ramaphosa

at the

The start of each year presents exponential numbers of graduates from either matric or various higher learning institutions, with deliberate intentions to kick start their careers. However, just as technology rapidly changes and expands, job seeking techniques need to be advancing at the same rate. This, not only addresses newly graduates but also

Digital transformation has changed industries across the globe, and the contact centre industry must adapt to the new digital trends and transform accordingly to meet customer expectations. If you are in the contact centre industry, you will have noticed many modernisations in this sector in the past few years. The industry is responding to customer and