Category: Europe

As businesses look to outsource non-core functions to cut costs, mitigate risk and enable continuity of business amid the pandemic, the Global Business Services (GBS) industry has been one of the few sectors on a growth trajectory. Enterprise buyers have also started to shift and spread outsourced projects among the traditional markets – such as […]

A panel of experienced industry professionals across multiple domains discussed the trends driving BPO nearshore trends in Europe. Based on research from the Front Office BPO Omnibus Survey conducted by Ryan Strategic Advisory, European respondents ranked the established location of Poland as their nearshore destination of choice for contact center delivery. The North African nearshore […]