Category: Industry News
South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing and offshoring contender, particularly in the English voice-based sourcing markets. This is according to the South Africa National GBS Quantification & Investment Report 2021/22 published by Business Process Enabling South Africa […]
Outworx has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 1500 employees, Outworx has operational delivery centres in both Durban and Cape Town, South Africa. As a centre of excellence, Outworx provides an innovative, professional Business Process Outsourcing solution for a […]
A Western Cape business outsourcing specialist has won a national award for its commitment to creating meaningful job prospects and opportunities in disadvantaged communities. Sigma Connected South Africa, which offers customer contact services in multiple sectors, has won the Jobs Creation Award as part of country’s respected Top Empowerment Awards. The award highlights organisations across […]
Unpacking the important metrics beyond price and language More organisations of all sizes are choosing to outsource their business services than ever before. Experienced outsourcers that have been doing so for years are upping the ante, and there is a marked increase in first-time outsourcers who are looking to achieve greater efficiencies and improve customer […]
Asia and Eastern Europe Dominate Rankings in GBS World Competitiveness Index for Digital and ITO services India, China, Brazil, Philippines, Malaysia, Poland, Hungary and Czechia perform well across key domains The World Source Marketplace for Global Business Services (GBS.World) has published the latest 2022 GBS World Competitiveness Index results, which identifies and ranks the leading […]
Outcess Solutions has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Outcess Solutions offer an integrated set of digital solutions to help organizations create engaging customer experiences and achieve superior customer retention and growth results. As a leading provider of end-to-end customer engagement […]
The customer experience (CX) industry analyst Peter Ryan is a good friend of mine. I’m really hoping that his CX Outsourcers event can take place in Las Vegas later this year because it has already been delayed a couple of times by the Covid-19 pandemic. Peter is well respected across the world and was once voted the best respected customer […]
As I mentioned in my recent article, the entire Business Process Outsourcing (BPO) sector has been forced to change the way they operate and also how they address the market because of the Covid-19 pandemic. Operations have largely moved to a work-from-home (WFH) delivery model, but I have seen many companies in the sector grappling […]
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did it suddenly become unviable to continue using vast contact centers all over the world, but many governments declared that BPO was an essential industry that had to continue at all costs. If the […]
Merchants has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 5000 employees Merchants is based in Johannesburg, Durban and Cape Town. Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. Merchants believe that people matter and […]
