Merchants joins the GBS World Marketplace and Verified Program

Merchants joins the GBS World Marketplace and Verified Program

Merchants has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program.

With over 5000 employees Merchants is based in Johannesburg, Durban and Cape Town. Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. Merchants believe that people matter and focus on using the right technology to create the right experience for people. They have been creating and managing contact centre operations around the world to blue chip clients since 1981. Their services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. 

To access and view their GBS World profile, please go to:

GBS World is a research-centric marketplace that lists service providers across 12 categories in 70 countries on six continents. It offers buyers more than just a search-and-match service. Companies that want to source any range of business services will find various tools to assist in their decision-making processes. These include consumer and industry research, location analyses and benchmarking, and profiling of service providers. Business-to-Business (B2B) sourcing and advisory services are also available through GBS World on demand.

The marketplace offers service providers a free basic profile and then three validation upgrades with additional benefits accruing at each level: 1) Trusted, which includes access to requests for proposals (RFPs) and marketplace listings; 2) Verified, including profiles in global business buyer reports, and; 3) Certified, which goes so far as to conduct an in-depth operational assessment and analysis of key capabilities and expertise.

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