Category: Supplier News
The global business services market is no doubt a competitive one. However, Dialfire has emerged as a clear example of innovation and efficiency. This cloud-native telephony platform is transforming the way businesses approach both inbound and outbound phone campaigns. Dialfire’s core services are designed to enhance the efficiency and effectiveness of telephony campaigns, enabling the […]
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. The Sigma Connected Group – which offers ‘white label’ customer contact centre and debt-collection services across the financial services, telecommunications, energy ,and retail sectors – has launched Sigma Connected US LLC. […]
Business outsourcing provider Sigma Connected has appointed experienced insurance specialist Susan Young as Director of Insurance Services as part of its ambition to grow in the sector. In a newly created Group-wide role, Susan will use her insurance expertise to build relations with businesses across the industry, identifying new opportunities and leading the onboarding process […]
Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this overwhelming preference is simple — while automation […]
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment model is emerging as one way to continue to access talent in fast growing destinations across the world. For those who are unaware, or intrigued to know more, Impact Sourcing is essentially a recruitment route […]
The World Source Marketplace for Global Business Services (GBS.World) is pleased to announce that it is a media patron for the seventh edition of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The international conference is set to kick off on the April 19, 2023 in an exclusive venue in Warsaw, Poland. Organized […]
What are the golden rules of dealing with unhappy customers? Complaints – why they’re a good thing The phrase ‘I’d like to speak to the manager’ has become a long-running joke across social media – and (unfairly) associated with the name Karen, an entitled attitude and even a particular style of haircut. And while some […]
Key facts and highlights: European GBS/BPO buyers can save up to 73% on contact center agent salaries when nearshoring to North African locations. Egypt is home to 38 million English speakers. In the GBS World Competitiveness Index, Egypt is ranked second and Morocco is ranked third. Following focused investment in infrastructure in recent years, North Africa has emerged […]
In 2019, there were an incredible 1.9 billion international trips made globally and the travel sector accounted for almost 1 in 10 jobs worldwide. Then, it all came crashing to a halt as borders closed and planes remained grounded. Essentially, the travel sector experienced two whole years of virtual non-operation. Of course, the pandemic was […]
What does the current economic climate mean for collections? As we go through one of the biggest periods of economic change since the global financial crisis in the late 2000s, almost every household in the UK is being impacted by the affordability crisis. According to the Office for National Statistics, 93% of adults in the […]
