Category: Supplier News
Kura has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 2,500 employees Kura is based in Durban, South Africa and in the UK. Kura is the UK’s Largest Independent Outsourcer. Kura provides award-winning outsourced (and insourced) contact centre service from UK […]
Genesys has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Genesys is based in Johannesburg, South Africa and have over 5,000 employees. Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of […]
Unpacking the implications and opportunities that digital tech and AI bring to South Africa’s BPO Industry As digital and AI customer service channels become more sophisticated and widely used and accepted in contact centers, questions increasingly arise around whether machines will replace the human contact center agent, and what the role of people will be […]
With 1 in 5 workers worldwide considering leaving their positions in 2022, the great resignation seems to be in full swing across the globe. Whichever way you want to spin the great resignation, as the ‘great reflection’ or ‘great transition,’ for example, it shouldn’t be denied that a monumental shift is taking place in the […]
Connect iQ has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Connect iQ is based in Durban, South Africa, they are not just an expert quality and compliance service provider, they are also a specialist customer and agent INSIGHT service provider. Using a […]
Capability BPO has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 1.000 employees Capability BPO is based in South Africa, Albania, Romania, Netherlands and Suriname. Capability BPO™ is a proudly South African Global Business Process Outsourcing company, supporting domestic and international […]
An introduction to offshoring The world seems much smaller these days, thanks to the internet and remote working technologies. Covid-19 has normalised working from home, from pretty much anywhere, and now we don’t so much as bat an eyelid at (virtually) working with people from all over the world. So it’s natural that this relaxed […]
Xceed has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. Reaching more than 25,000 employees, Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. Since its inauguration in 2001, Xceed has been at the forefront of the country’s BPO […]
CallForce Outsourcing Specialists has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. They streamline, implement and manage sophisticated, industry-specific, omnichannel BPO solutions from South Africa to the Global market. With over 1000 employees, their 3 world-class operational sites are located in the 3 […]
We’ve been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers’ expectations. Increasingly hard-to-meet expectations are bad news for businesses because, no matter how advanced their technologies and processes become, customers will continue to […]
