Genesys joins the GBS World Marketplace and Verified Program

Genesys joins the GBS World Marketplace and Verified Program

Genesys has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program.

Genesys is based in Johannesburg, South Africa and have over 5,000 employees. Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. 

Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

To access and view their GBS World profile, please go to: https://gbs.world/profile/genesys-south-africa/

GBS World is a research-centric marketplace that lists service providers across 12 categories in 70 countries on six continents. It offers buyers more than just a search-and-match service. Companies that want to source any range of business services will find various tools to assist in their decision-making processes. These include consumer and industry research, location analyses and benchmarking, and profiling of service providers. Business-to-Business (B2B) sourcing and advisory services are also available through GBS World on demand.

The marketplace offers service providers a free basic profile and then three validation upgrades with additional benefits accruing at each level: 1) Trusted, which includes access to requests for proposals (RFPs) and marketplace listings; 2) Verified, including profiles in global business buyer reports, and; 3) Certified, which goes so far as to conduct an in-depth operational assessment and analysis of key capabilities and expertise.

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