Connect iQ joins the GBS World Marketplace and Verified Program

Connect iQ joins the GBS World Marketplace and Verified Program

Connect iQ has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Connect iQ is based in Durban, South Africa, they are not just an expert quality and compliance service provider, they are also a specialist customer and agent INSIGHT service provider. Using a suite of technologies and industry experts, their approach has been specifically designed with operational delivery in mind. They help businesses optimise their contact centre performance and efficiency to improve relationships with customers. Their model is easy to implement, and the sophisticated outputs are simple to use.  What they do, in short;
  • Focus on operational performance improvement
  • Identify agent skill vs will
  • Identify agents that exhibit successful behaviours
  • Help improve sales/retention/collection conversion and customer experience
  • Identify process improvements
  • Predict what performance should and could be
To access and view their GBS World profile, please go to: GBS World is a research-centric marketplace that lists service providers across 12 categories in 70 countries on six continents. It offers buyers more than just a search-and-match service. Companies that want to source any range of business services will find various tools to assist in their decision-making processes. These include consumer and industry research, location analyses and benchmarking, and profiling of service providers. Business-to-Business (B2B) sourcing and advisory services are also available through GBS World on demand. The marketplace offers service providers a free basic profile and then three validation upgrades with additional benefits accruing at each level: 1) Trusted, which includes access to requests for proposals (RFPs) and marketplace listings; 2) Verified, including profiles in global business buyer reports, and; 3) Certified, which goes so far as to conduct an in-depth operational assessment and analysis of key capabilities and expertise.
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