Category: Supplier News
Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and energy price caps increasing rapidly, a third of […]
Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of innovative ways to make the most of their employees’ skills […]
A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by Sigma Connected, a certified member of GBS.World. Sigma Connected South Africa, which offers ‘white label’ customer contact centre services across a variety of sectors, opened the Watergate Centre facility in the Cape Flats, becoming the first GBS operation to […]
More organizations globally are choosing to outsource business services such as customer support, contact centers, HR management, digital channel fulfillment, accounting, legal and training. Multiple factors influence this strategic decision to outsource services, including cost reduction, accessing value-add services, tapping into best practice, improving customer experience lifecycle management and service delivery, and mitigating business continuity […]
Competition has steadily been heating up in the retail sector for some time. Customer preference toward online shopping is expected to continue as total worldwide sales are forecast to surpass $30 trillion (USD) by 2025. At the same time, retailers are also contending with shifting consumer tastes as sustainability becomes more important in major markets […]
Webhelp has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all […]
Your customer service contact center should be the hub of your customer service strategy and design. It is the melting pot where all that is right and wrong with your customer experience will ultimately manifest – where every enquiry, compliment and complaint will either be efficiently resolved to create a raving ambassador for your brand, […]
Sigma Connected has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 4.000 employees, Sigma Connected is based in South Africa, the United Kingdom, and Australia. Sigma Connected is a multi-award-winning provider of outsourced contact centre services, business process outsourcing, training and […]
Outsource Global has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 1,000 employees Outsource Global is Africa’s leading business and knowledge process outsourcing company, serving clients in the US, UK and Japan. They are an ISO certified contact centre, and the […]
Interact has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With almost 1,000 employees Interact provides world class CX from across its UK sites and home-based teams. In addition, Interact operates in several sites across Durban, South Africa. Interact is a leading CX […]
