Interact joins the GBS World Marketplace and Certification Program

Interact joins the GBS World Marketplace and Certification Program

Interact has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program.

With almost 1,000 employees Interact provides world class CX from across its UK sites and home-based teams. In addition, Interact operates in several sites across Durban, South Africa. Interact is a leading CX outsourcer, offering customer service, sales, digital messaging & chat and loyalty programmes. Interact offers award-winning quality services from whichever location you choose.

To access and view their GBS World profile, please go to:

GBS World is a research-centric marketplace that lists service providers across 12 categories in 70 countries on six continents. It offers buyers more than just a search-and-match service. Companies that want to source any range of business services will find various tools to assist in their decision-making processes. These include consumer and industry research, location analyses and benchmarking, and profiling of service providers. Business-to-Business (B2B) sourcing and advisory services are also available through GBS World on demand.

The marketplace offers service providers a free basic profile and then three validation upgrades with additional benefits accruing at each level: 1) Trusted, which includes access to requests for proposals (RFPs) and marketplace listings; 2) Verified, including profiles in global business buyer reports, and; 3) Certified, which goes so far as to conduct an in-depth operational assessment and analysis of key capabilities and expertise.