Category: Supplier News
As the CEO of Debt-IN (soon to be rebranded as Capability Working Capital Solutions), an External Debt Collection agency (EDC) specialising in the recovery of debt since 2008, I have seen a shift in the expectation that clients have in terms of the management of their debt portfolios. The desired approach has changed in my […]
Sigma Connected, Business Process Outsourcing specialists, explain how businesses can unlock value, by outsourcing. The applications and benefits are extensive, but the sheer flexibility that outsourcing affords cannot be understated. What is outsourcing? Outsourcing is a way in which companies entrust the processes of their business functions to external vendors. Businesses can choose to contract […]
Speech analysis can deliver real business benefits when correctly calibrated Competitive pressures and increased emphasis on customer experience (CX) have transformed contact centre service providers into ‘’data hungry’’ organisms. Many have calibrated speech analysis tools to capture, internalise and gather value. Speech analysis software examines conversations via phone, text, email, social media, and web chat. […]
CallForce celebrated Women’s month this year with a heart of gratitude for all the incredible women in lives – mothers, wives, mentors, leaders, sisters and colleagues. As a true token of our appreciation and in support of this special time in expressing our gratitude, we celebrated with an initiative from our team to recognise and […]
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the back of steps taken by global businesses to mitigate their location and overhead risks by offshoring to the country. With South Africa nominated most favored offshore destination for CX delivery services in 2021 […]
One of the key fundamentals in any industry is to meet and exceed your customers’ ever-growing expectations. With the Global Logistics Industry expected to reach $15 billion by 2027, are you truly geared for a future that is highly dependent on an optimised digital customer service experience? In a world that’s rapidly transitioning to more […]
Nigeria is quickly emerging as an ideal location for the delivery of business process, customer experience and contact centre outsourced services to the global and domestic markets. Noted for being Africa’s largest economy, the country has a heavy reliance on natural resources, especially the export of oil. Therefore, there is a need to diversify the […]
It will soon be 2 years since the GBS sector along with the rest of the business world were thrust into fast tracking digital migration strategies for two of our key assets, the consumers we service and our talented employees. The world of a hybrid lifestyle is here to stay! Whether it be shopping online with […]
The pandemic catapulted virtually every industry sector and business into the digital realm, whether they were ready or not. Many organisations were thrown headfirst into online working models, having to stress test their effectiveness and planning, adapting to new technology platforms and circumstances under huge pressure, time and cost constraints. The banking sector has been […]
Brand experience and ease of use is one of the key drivers of customer retention and greater wallet share. And when it comes to an ecommerce-based business, the stakes are even higher to stay relevant and communicate with your market wherewith a median they’re comfortable with. Is email or chatbot enough? Now is the time […]
