Category: Weekly News
Outsourcing company Tafaseel BPO is set to expand its operations by establishing an office in Uzbekistan. The decision follows successful discussions between the Uzbek delegation from the Ministry of Digital Technologies and Tafaseel BPO executives during the World Governments Summit in Dubai. Tafaseel BPO aims to leverage Uzbekistan’s business environment and support programs, including those […]
The executive arm of the Egyptian Ministry of Communication and IT, ITIDA, and the UAE’s Mashreq Global Network (MGN) have signed an agreement to expand MGN’s operations in Egypt. The deal, witnessed by Egyptian Prime Minister Mostafa Madbouly and Minister of Communication and Information Technology Amr Talaat, entails MGN hiring a minimum of 300 Egyptian […]
Scottish-based telecommunications network, EE, is set to close its Greenock contact center in Scotland, affecting approximately 450 workers. Impacted employees will have to relocate to the Glasgow center, about 28 miles away. EE cites the need for substantial investment to bring the Greenock building up to standard. BT Group, EE’s parent company, emphasizes ongoing investments […]
Additional investment and expansion plans in Africa were announced this week from Cairo, Egypt, where VXI Global Solutions, a global BPO provider, is launching a CX delivery center. The new center, opening by March 2024, will create 500 jobs for the industry, with aims to tap into Egypt’s skilled talent pool and foster economic growth. […]
Delivery firm DPD faced embarrassment in the UK this week as its AI chatbot, designed for customer interaction, began swearing and criticizing the company when prompted by a customer. The incident pressed DPD to disable the AI element of its chatbot, attributing the behavior to an error following a system update. This incident adds to […]
After a hiatus over the festive period, we are excited to be back in action, bringing you the latest updates on global business services (GBS) and customer experience (CX) from around the world. In a significant development for urban development in Africa, CCI Global has been featured in The Economist for its pivotal role in […]
Global customer management services provider, CCI South Africa, has launched a groundbreaking contact center in Umlazi just outside of Durban, focusing on improving commutes and job accessibility in underrepresented communities. This marks the company’s first contact center in a township, aiming to bolster employment opportunities for residents. With plans to partner with CareerBox Africa, the […]
News this week from India is that outsourcing and technology services supplier, VFS Global, has opened a sign-language call center as part of its Diversity Equity and Inclusion (DEI) program. The new center will aid the deaf and hard-of-hearing community in accessing visa service information independently. Initially covering 16 countries – such as Austria, Germany, […]
The 2023/24 global Digital & ITO competitiveness rankings have been released by GBS.World. The index – created with ranking data from over 380 senior buy-side executives – reveals top global outsourcing destinations across five key categories. APAC countries lead in categories such as General ITO, Software Development, and AI & Machine Learning, while CALA and […]
The ongoing conflict between Israel and Hamas is impacting business process and IT outsourcing (BPO/ITO) service delivery in both Israel and Palestine – and yet industry operators remain resilient. GBS.World released an article assessing how this situation has disrupted operations in key sectors, including IT and high-technology industries. The article highlights the interconnected nature of […]
