Blog
Asia and Eastern Europe Dominate Rankings in GBS World Competitiveness Index for Digital and ITO services India, China, Brazil, Philippines, Malaysia, Poland, Hungary and Czechia perform well across key domains The World Source Marketplace for Global Business Services (GBS.World) has published the latest 2022 GBS World Competitiveness Index results, which identifies and ranks the leading […]
Over 80 senior customer experience (CX) outsourcing knowledge leaders, analysts and executives gathered in Las Vegas, Nevada from September 14 to 15 for two days of insights and ideation delivered by the annual CxOutsourcers Mindshare Event. Discussion points on the first day focused on blending technology with the human touch, emerging vertical industry opportunities, blockchain […]
Outcess Solutions has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Outcess Solutions offer an integrated set of digital solutions to help organizations create engaging customer experiences and achieve superior customer retention and growth results. As a leading provider of end-to-end customer engagement […]
Every day, one South African has been hired by TransUnion since the launch of its business process outsourcing (BPO) centre in March 2021. The TransUnion Global Capability Centre Africa (GCC Africa) has employed over 500 South Africans, 70% of which are women. Avesh Singh, VP of operations and head of the GCC Africa highlighted how […]
Europe was a hub of excitement as Sitel Group was named a finalist 15 times across 12 categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2022. Sitel was recognized in a range of categories as a finalist, including Sitel UK (Most Effective Management of Peak Demand), Sitel Spain – Madrid MAXhub (Best […]
How Blockchain is driving the next evolution in customer experience With all the hype regarding cryptocurrency, the value and application of the underlying technology – the blockchain – is often lost in all the noise. The two concepts are often conflated, which detracts from the important conversations that business decision-makers should have about the role […]
The customer experience (CX) industry analyst Peter Ryan is a good friend of mine. I’m really hoping that his CX Outsourcers event can take place in Las Vegas later this year because it has already been delayed a couple of times by the Covid-19 pandemic. Peter is well respected across the world and was once voted the best respected customer […]
As I mentioned in my recent article, the entire Business Process Outsourcing (BPO) sector has been forced to change the way they operate and also how they address the market because of the Covid-19 pandemic. Operations have largely moved to a work-from-home (WFH) delivery model, but I have seen many companies in the sector grappling […]
The Business Process Outsourcing (BPO) industry was affected and changed profoundly by the Covid-19 pandemic over the past year. Not only did it suddenly become unviable to continue using vast contact centers all over the world, but many governments declared that BPO was an essential industry that had to continue at all costs. If the […]
Merchants has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 5000 employees Merchants is based in Johannesburg, Durban and Cape Town. Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. Merchants believe that people matter and […]
