Blog

Kura has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 2,500 employees Kura is based in Durban, South Africa and in the UK. Kura is the UK’s Largest Independent Outsourcer. Kura provides award-winning outsourced (and insourced) contact centre service from UK […]

Customer experience outsourcing executives are getting ready for the 2022 CxOutsourcers Mindshare Event running from September 14 – 15 in Las Vegas, Nevada. The two-day exclusive conference for C-Level outsourcing professionals will share the latest research, strategy, content and best practice that will equip CX leaders in gaining a competitive edge and drive meaningful growth […]

Genesys has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Genesys is based in Johannesburg, South Africa and have over 5,000 employees. Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of […]

Approximately 38% of US consumers do not feel any loyalty to a brand and will easily switch to a competitor, according to findings in the TechSee 2022 State of Customer Loyalty and Churn. Focusing on the on the impact of the pandemic on consumer behaviors, the report also found that 43% of US customers switched […]

Unpacking the implications and opportunities that digital tech and AI bring to South Africa’s BPO Industry As digital and AI customer service channels become more sophisticated and widely used and accepted in contact centers, questions increasingly arise around whether machines will replace the human contact center agent, and what the role of people will be […]

With 1 in 5 workers worldwide considering leaving their positions in 2022, the great resignation seems to be in full swing across the globe. Whichever way you want to spin the great resignation, as the ‘great reflection’ or ‘great transition,’ for example, it shouldn’t be denied that a monumental shift is taking place in the […]

At the European Customer Experience Awards 2022, Fujitsu was recognized with a Gold award for its customer experience (CX) transformation by demonstrating significant and rapid CX improvements across the region. In less than two years into the program, Fujitsu’s CX Coaching approach and techniques have had a substantial beneficial impact on Net Promoter Scores, resulting […]

Connect iQ has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. Connect iQ is based in Durban, South Africa, they are not just an expert quality and compliance service provider, they are also a specialist customer and agent INSIGHT service provider. Using a […]

India could lose its outsourcing edge to countries in Eastern Europe, according to Wipro board member, Jagdish Sheth, in an interview with the Economic Times. And yet Indian IT companies such as Infosys, TCS and Wipro are also turning to Poland, Hungary, Romania and the Czechia both for the talent and for the captives that […]

Capability BPO has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Verified program. With over 1.000 employees Capability BPO is based in South Africa, Albania, Romania, Netherlands and Suriname. Capability BPO™ is a proudly South African Global Business Process Outsourcing company, supporting domestic and international […]