Blog
The annual Nexus 2024 event, held from June 12 to 13 in Jersey City, New Jersey, highlighted the significant rise of Latin America and the Caribbean in the global knowledge economy. The Americas’ Nearshore has garnered a global reputation for its value, competence, and flexibility. However, the region faces challenges, including geopolitical instability, rising costs, […]
One of the world’s largest food and beverage companies headquartered in New York, PepsiCo, is facing a lawsuit from the Equal Employment Opportunity Commission (EEOC). Allegedly, the multinational company discriminated against a blind worker who was hired for a call center job in North Carolina. After requesting screen reading software to perform his duties, the […]
A recent KPMG in Canada survey found that retailers are increasingly adopting generative AI to enhance productivity, predict demand, and personalize customer experiences. The study produced by the multinational professional services network reveals that 81% of retail executives recognize the necessity of investing in generative AI, with 77% already using or planning to implement it […]
Rwanda is experiencing significant GDP growth, driven by the rise of its global business services sector. The Rwanda Global Business Services Growth Initiative (GBS GI), launched in 2023, aims to attract investments and develop talent. Supported by GIZ Invest for Jobs and Harambee Youth Employment Accelerator, the initiative collaborates with the Ministry of ICT and […]
Business outsourcing provider Sigma Connected has been named for the second year in a row as one of the UK’s top employers in the prestigious The Sunday Times Best Places to Work list. Sigma Connected – which provides customer contact services for the utilities, financial, telecommunications and retail sectors – has been accredited once again […]
Situated in the heart of Africa, Rwanda is emerging as a beacon of progress on the continent – the country has experienced GDP growth above 8% in each year since 2021. A key element of this sustained growth has been the emergence of the Global Business Services (GBS) sector, including Business Process Outsourcing (BPO), Information […]
Global technology and services company, Concentrix, is set to expand its operations in India, planning to hire 20,000 employees this year. CEO Chris Caldwell highlighted India’s importance due to its market potential and talent. In 2023, India contributed US$898 million to Concentrix’s US$7.1 billion total revenue. The company expects its revenue from India to exceed […]
In Nairobi, Kenya, the Elevate Africa Conference, themed “The Next Chapter of Innovation,” took place this weekend (10–12 May). A series of high-profile talks were delivered by global keynote speakers on the growing BPO sector in Kenya. Global analysts from Everest Group, Genesis GBS, and Rothschild & Co delivered in-depth discussions on the global, African […]
The CxOutsourcers Mindshare Event in Atlanta, Georgia, is set to take place from April 30 to May 2. Exclusively for BPO operators, the event offers access to the latest research, strategies, and best practices to help companies stay ahead of industry trends and steer growth confidently. Attendees can join an exclusive mindshare and ideation forum […]
Multinational business services organization PwC has announced that its planned Global Acceleration Center project in the Philippines is set to create at least 5,000 new jobs within three to four years. This is expected to generate approximately PHP 2 billion (US$34.7 million). The project will focus on high-value BPO sectors such as AI, cloud computing, […]
