Blog
News this week from India is that outsourcing and technology services supplier, VFS Global, has opened a sign-language call center as part of its Diversity Equity and Inclusion (DEI) program. The new center will aid the deaf and hard-of-hearing community in accessing visa service information independently. Initially covering 16 countries – such as Austria, Germany, […]
The 2023/24 global Digital & ITO competitiveness rankings have been released by GBS.World. The index – created with ranking data from over 380 senior buy-side executives – reveals top global outsourcing destinations across five key categories. APAC countries lead in categories such as General ITO, Software Development, and AI & Machine Learning, while CALA and […]
The World Source Marketplace for Global Business Services (GBS.World), has unveiled five key segment findings of the 2023/24 GBS World Competitiveness Index: Digital and ITO. The index, which is informed by comprehensive data from the Global Voice of the Buyer Survey, presents a nuanced understanding of the current digital and IT outsourcing landscape. The results […]
The ongoing conflict between Israel and Hamas is impacting business process and IT outsourcing (BPO/ITO) service delivery in both Israel and Palestine – and yet industry operators remain resilient. GBS.World released an article assessing how this situation has disrupted operations in key sectors, including IT and high-technology industries. The article highlights the interconnected nature of […]
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. The Sigma Connected Group – which offers ‘white label’ customer contact centre and debt-collection services across the financial services, telecommunications, energy ,and retail sectors – has launched Sigma Connected US LLC. […]
Business outsourcing provider Sigma Connected has appointed experienced insurance specialist Susan Young as Director of Insurance Services as part of its ambition to grow in the sector. In a newly created Group-wide role, Susan will use her insurance expertise to build relations with businesses across the industry, identifying new opportunities and leading the onboarding process […]
News from Europe indicates that millions of Euros are being lost by Euro zone banks due to poor quality IT outsourcing. A survey run by the European Central Bank found that banks lost over €148 million in 2022 – a 360% increase in loss compared to 2021. The findings showed that many banks’ outsourcing arrangements […]
A Birmingham business outsourcing specialist has donated £1,000 from its Community Foundation to West Midlands charity, Rape and Sexual Violence Project (RSVP). Sigma Connected – which provides contact centre services for the utilities, retail, telecommunications, and financial sectors – has given the money to the charity to support its work in helping victims of rape […]
The business process outsourcing (BPO) and IT sector in the West African country of Ghana was under the spotlight this week with the facilitation of the 2023 Global Business Services (GBS) Summit. The 3-day event was held at the Accra International Conference Centre and hosted by GIZ Ghana as part of the Ghana Digital Innovation […]
iSON Xperiences, a CX management pan-African operator, has been recognized as a Major Contender in the Everest Group’s PEAK Matrix® CXM Assessment for the EMEA region. Having recently signed a memorandum of understanding with Egypt’s ITIDA, the company aims to enhance its CX and BPO services from Egypt’s global delivery centers. Klarna, the global fintech […]
